The Alerts window lets you edit the help text for any alert displayed in the window. Customizing the help text allows you to provide additional information specific to your site.
This capability is disabled if
You are not an Operations Sentinel administrator.
A help text file does not exist.
You have selected either no alerts or multiple alerts.
To edit alert help text
Select the alert whose help text you want to edit.
Click Alert Help Text on the Edit menu.
Use the edit window that appears to change the help text.
Click Save on the File menu of the edit window to save the help file.
The file is saved in the folder data-folder\help\C, where data-folder is the Operations Sentinel data folder specified during the installation of Operations Sentinel.
Notes:
Changes to a help text file are saved immediately when you save them using the text editor.
If multiple alerts use the same help text file, changing the help text for one of these alerts changes it for all of them.
You can only edit help text that was retrieved from a help text file. The name of this file was specified in the event report that raised the alert and is displayed in the alert details pane. If the help text itself, not a file name, was specified in the event report, then you cannot edit it. The Alert Help Text item on the Edit menu is disabled in this case.
The Alert Help interface is updated to support Rich Text Format (RTF). This format enables you to utilize many options to enhance the help for each alert, such as the use of HTML links, images, color, and so on. This feature enables you to provide unique and rich explanation of alerts and the actions that need to be taken to resolve the alert.
To use the RTF alert help, you must replace the existing alert help file with the file that have the file name extension of .rtf. Applications such as Microsoft WordPad and word can both save as RTF. When alert help is required, Operations Sentinel will search for the alert help file specified in the alert. If the alert file is not specified, it will try to match the Alert Identifier and then attempts to add the .rtf and .txt extensions.
You can update the alert help from Operations Sentinel Console to create RTF alert help by default, if none exist.