Because Agile Business Suite relies on the underlying operating system and network software, details of the environment are vital to the resolution of problems. When reporting problems, ensure the following information is supplied:
The operating system and version number used on the workstations, for example, Windows Server 2016 Datacenter installed.
All networking software and versions, the network server software and level, and the workstation client software and version.
Error and log files.
Prerequisites for Installing in VDI Environment
In Windows Server 2016 Datacenter Virtual Desktop Infrastructure (VDI) that does not have internet connectivity, you might encounter installation issues while installing AB Suite Developer, Client Tools Component enabler, Runtime, Presentation Client, and Business Integrator. The installation issues might be related to the missing certificates, which need to be imported into the VDI environment. You must export the following certificates from a machine that has internet connectivity and then import them into a machine where AB Suite is installed in a VDI environment without internet connectivity:
VeriSign Class 3 Public Primary Certification Authority - G5
GlobalSign Root CA
Note: You can also use the signtool utility against the AB Suite installed CAB files to verify the missing files.