ePortal Developer enables you to gather diagnostic logs for troubleshooting purposes and allows you to save the logs to a desired location. The default location is set to your desktop. You can choose a desired location to save the diagnostics information when you perform the gather diagnostics operation.
The diagnostic logs are bundled in a .zip file, and saved either in the default location or in the specified location you have selected during the gather diagnostics operation. Additionally, you can choose to include the source files for the ePortal application (which can include custom proprietary code that you have added) along with the diagnostic logs.
Note: To save the gathered diagnostic files in a new path of the C drive, ensure to run Visual Studio in the administrator mode. To do this, start Visual Studio by right-clicking the icon or executable and selecting Run as administrator.
To gather diagnostic information, perform the following:
On the Tools menu, select ClearPath ePortal Log Options, and then click Gather Diagnostics….
The Gather Diagnostics File dialog box appears.
Do one of the following to select a new path:
Click Browse. In the Browse For Folder dialog box, select a path, and then click OK.
Enter a path in the Output Location box.
If the path is invalid, the “Choose a valid path” message appears.
Note: By default, the file save location is set to your desktop. If you do not select any location, the file is saved on the desktop.
(Optional) Select the Include the Solution Code Files check box, if you want to include source to the diagnostics file.
Note: By default, the Include the Solution Code Files check box is not selected.
Click OK.
A message appears stating that the gather diagnostics operation is completed.
Click OK in the message box.
You can view the gathered diagnostic files in the selected path.