The following table describes the various Call Home configuration parameters that are listed in the Customer & Call Home Information screen of the Fabric Manager user interface.
* Denotes required information.
Parameter | Description | Example |
|---|---|---|
Customer Information | ||
Name* | Configures the customer name that is recognized by the Service Request Management System (SRMS). It is used to identify the customer if the CustomerID is missing or invalid. The customer name can be up to 30 alphanumeric values and can include spaces. | XYZ Company Limited |
Street* | Configures the customer's street address. It is used to identify the customer's location if the CustomerID is not recognized or if the address is other than the one contained in the customer record. This information can contain up to 24 alphanumeric values including spaces. | 678 Street |
Address | Configures the customer’s suite, floor, and other address information. This information can contain up to 60 alphanumeric values including spaces. | Suite 8B, 3rd Floor |
City* | Configures the customer’s city. This information can contain up to 30 alphanumeric values including spaces. | Philadelphia |
State* | Configures the customer's state. This information can contain up to 15 alphanumeric values.
Notes:
| Middlesex PA |
Country* | Configures the customer's country. This information can contain up to 15 alphanumeric values. | India |
Post Code* | Configures the customer's postal code or ZIP code. This information can contain up to 10 alphanumeric values. Note: For the United States, this value is restricted to five digits. This restriction does not apply for other countries. | 90210 A23-1011 |
ID* | Configures the unique customer identifier. The customer number can be up to 30 alphanumeric values in free format. | 113658047 |
Contact Name* | Configures the customer contact name for Unisys call back (if required). This information can contain up to 20 alphanumeric values. | Anderson |
Contact Phone | Configures the phone number for the Contact Name. This information can contain up to 22 alphanumeric values. Notes:
| 01-203-555-1212-5555 For US, where 01 is the country code, 203 is the area code, 555 is the exchange code, 1212 is the number, and 5555 is the extension number (optional). |
Console Phone | Configures the phone number of the operator’s console. This information can contain up to 22 alphanumeric values. Notes:
| 01-203-555-1212-5555 For US, where 01 is the country code, 203 is the area code, 555 is the exchange code, 1212 is the number, and 5555 is the extension number (optional). |
Remote Phone | Configures the phone number of the remote support interface (modem). This information can contain up to 22 alphanumeric values. Notes:
| 01-203-555-1212-5555 For the United States, where 01 is the country code, 203 is the area code, 555 is the exchange code, 1212 is the number, and 5555 is the extension number (optional). |
Configures the email address of the Contact Name. This information can contain up to 80 alphanumeric values without spaces. | john.smith@customer.com | |
Department | Configures the location of the reporting product within the customer’s facility. This information can contain up to 15 alphabetic characters. | Accounts |
CUIC | Configures the country code in which the calling system is located. It is a X.400 standard specific two-lettered, upper case alphabetic country code. | CA |
Special Handling | Configures the escalation comments on the contact information. This information can contain up to 512 alphanumeric values. | |
Call Home Information | ||
Sys Style | This is Unisys Style number for the host system or product. This field is populated by default during the Fabric Manager installation. | 2200/500 A16 DP500 |
Host Name* | Configures the name of the host on the Unisys Customer Support Center, which receives the call packets. This information can contain up to 64 alphanumeric values accepted with standard product nomenclature. | callhome.unisys.com |
Host Port* | Configures the port number of the host on the Unisys Customer Support Center. | 443 |
Number of Retries | Configures the number of times the modem should retry if it fails to connect to the Internet. | 1 |
Seconds Between Retries | Configures the time in seconds for which the modem should wait before retrying for connection. | 10 |
Connection Type | Configures the type of LAN. | lanwithoutproxy |
Communicate Test Packet | Configures the test packet for testing the Call Home feature. | |