The Unisys Support Center provides support for your ClearPath Forward fabric. For access to product support and documentation, visit the Unisys Support website:
http://www.unisys.com/unisys/support/index.jsp?id=3400003.
To request support, do one of the following:
Submit a request on the Unisys eService Portal:
http://www.serviceonline.unisys.com
If you are a first-time user, register using the New User Registration link and then request access to the products for which you are entitled to support.
To submit a Service Request, log on to the Unisys eService Portal, click Create Service Incident, and follow the on-screen instructions.
The following video demonstrates the registration process and other capabilities of the Unisys eService Portal:
http://webcast.unisys.com/flvplay/player_flv_webinar.asp?id=2751eservice_demo
Call the Unisys Call Reception Center (CRC).
In the United States, the toll-free phone number is 800-328-0440.
Outside the United States, use the Telephone Support link on the Unisys Support website to locate your toll-free phone number:
http://www.unisys.com/unisys/support/index.jsp?id=3400003
When calling the Call Reception Center, please be ready to provide the following information:
Customer number (also called Installed at Number or IA Number)
Serial number
Description of problem
After you enter a Service Request, an analyst from your regional Customer Support Center (CSC) contacts you. The analyst works with you to ensure the issue is fully understood and, if necessary, contacts Unisys engineering on your behalf. During this process, the analyst may request additional diagnostic information.
When analysis is complete, the analyst updates the Service Request with the findings, a resolution, or the details of a workaround.