Unable to Shut Down a Windows Partition Image

Symptoms

Unable to shut down the partition image.

Cause

When a screensaver is active and locked using a password on Windows Server 2008 R2, Windows Server 2012 or Windows Server 2012 R2, you cannot perform any operations on that partition image. To perform an operation, you must unlock the screen using the password of the partition image.

Solutions

Prerequisite: Ensure a screensaver is not active prior to issuing a partition image shutdown request or clear the screensaver option so that it does not require a password on resume.

To shut down the partition image

  1. Using RDP client software (for example, Remote Desktop Connection on a Windows computer), access the partition image that is hung shutting down.

  2. From the Windows desktop, perform Shut down operation.

    An error message appears instructing you to synchronize the I/O data.

    Note: The process of shutting down Windows Server 2008 R2 differs for later versions.