Prerequisites
You must have field engineer or administrator privileges.
The Fabric Management Platform (FMP) must be connected to the corporate LAN.
Host name must be set as callhome.unisys.com.
Note: It is recommended to backup the current configuration settings before you begin the testing.For more information on how to back up, see the Backup and Restore Section of the ClearPath Forward Installation and Getting Started Guide.
To test and verify the Call Home configuration by using the Communication Test Packet option
On the Fabric Manager user interface, click Advanced Settings.
Select the Customer & Call Home Info. tab, and then click Edit.
The Edit Customer & Connection Information screen appears.
In the Customer Info. tab, click Next.
The Connection Settings tab appears.
In the Test Setting section, click Communication Test Packet to transmit a test Call Home packet.
When the test packet is sent successfully, the message “ESR Sent Successfully” appears.
Click View acknowledgement to view the response packet details in a pop-up window. Verify that the Packet Type is SACK and the Contact Number is ESRDIAG.
Click Close to close the pop-up window.
When the configuration and tests are complete, click Submit in the lower right of the Connection Settings tab to save the changes.
Note: Ensure that you repeat the Communication Test Packet process whenever you change the method of transmitting packets or upon a successful repair of an issue that prevented communication.