Testing Call Home Connectivity Using Ready for Use Test Packet Option

Prerequisites

You must have field engineer or administrator privileges.
The Fabric Management Platform (FMP) must be connected to the corporate LAN.
Host name must be set as callhome.unisys.com.

Note: It is recommended to backup the current configuration settings before you begin the testing.For more information on how to back up, see the Backup and Restore section of the ClearPath Forward Installation and Getting Started Guide.

To test and verify the Call Home configuration using the Ready for Use Test Packet option

On the Fabric Manager user interface, click Advanced Settings.
Select the Customer & Call Home Info. tab, and then click Edit.
The Edit Customer & Connection Information screen appears.
In the Customer Info. tab, click Next.
The Customer Settings tab appears.
In the Test Setting section, click Communication Test Packet to transmit a test Call Home packet.
When the test packet is sent successfully, the message “ESR Sent Successfully” appears.
Click View acknowledgement to view the response packet details in a pop-up window. Verify that the Packet Type is SACK and the Contact Number is ESRDIAG.
Click Close to close the pop-up window, and then click Reset.
Click Ready for Use Test Packet.
When the packet is sent successfully, the message “RFU Sent Successfully” appears.
Perform the following:
- Click View acknowledgement to view the response packet details in a pop-up window.
- Verify that the Packet Type is SACK.
- Note down the value for Contact Number.
  Note: Unisys Support Center will call the phone number entered on the Customer Information tab to confirm that the packet was received, and if it was formatted correctly or to identify any issues. If the information within the packet cannot be fully validated, NACK is displayed for Packet Type, and the Problem Text field provides more information. (You may need to contact Unisys Support Center to resolve the issue if the cause is not readily apparent.)
Click Close to close the pop-up window.
When all configuration and tests are complete, click Submit in the lower right of the Call Home Settings tab to save the changes.

Note: Ensure that you repeat the Ready For Use (RFU) packet process whenever you change customer information details.