Acknowledge an alert to indicate that you are acting to resolve the condition that caused it. Once you mark an alert as acknowledged, it is marked as acknowledged in all instances of Operations Sentinel Console.
When you acknowledge an alert
The check boxes for Seen and Acknowledge in the alerts pane are selected.
The corresponding alerts icon changes to its normal appearance if there are no other alerts of higher severity for the alerts icon that are not marked as seen.
In a topology, the icon representing the system to which the alert applies returns to its normal appearance if there are no other unseen alerts for that system.
It appears acknowledged in all instances of Operations Sentinel Console.
Any unexecuted alert policy actions defined for raising the alert are discarded, and any alert policy actions defined for acknowledging the alert are initiated.
A message indicating that the alert was acknowledged is written to the log of the system to which the alert applies. Any text you enter when you acknowledge the alert is also written to this log.
To acknowledge an alert
In the alerts pane, select the check box in the Acknowledge column of the desired alert.
The Acknowledge Alerts dialog box appears.
The Acknowledge Alerts dialog box informs you that you are acknowledging one alert and allows you to enter optional comments. If you previously acknowledged another alert, any comments from that acknowledgment initially appear in the dialog box. Enter comments as desired.
Tip: It is recommended that your site develop a policy for the comments you enter. One possibility is to enter your initials and a description of the actions you took to resolve the problem. The information you supply is written to the appropriate logs.
Click OK to acknowledge the alert. To avoid acknowledging the alert, click Cancel.
Alternative methods of acknowledging an alert include the following:
Right-clicking the alert in the alerts pane and clicking Acknowledge from the shortcut menu that appears.
Selecting the alert in the alerts pane, and then clicking Acknowledge on the Edit menu.
You can also acknowledge multiple alerts at one time by selecting the desired alerts in the alerts pane and performing one of the above methods.
If you remove the check mark from the Seen check box after acknowledging an alert, the appearance of the Zone Alerts or Other Alerts icon changes back to the appropriate severity.